Frequently Asked Questions

It depends on the product type:

• Ebooks — PDF
• MOGRTs — .mogrt files for Adobe Premiere Pro
• Templates — Canva links, .pptx, or .ai files
• Courses — Video files (MP4) or external learning platform access
• Code — ZIP containing source files with a README

Each product page specifies the exact format and requirements.

MOGRT files require Adobe Premiere Pro CC 2019 or newer. Some MOGRTs also require Adobe After Effects to be installed. The product page specifies the minimum version required.

Yes. All Flush Shop products come with a commercial use licence by default. You can use them in client work, YouTube videos, social media, and paid projects. You may not resell or redistribute the original files.

When a product you own is updated, you receive the new version at no extra cost. Check My Orders for the latest download link. We notify customers of major updates by email.

Many products include a preview video or sample images on their product page. Click on any product to see its full description, preview media, and customer reviews before purchasing.

Click "Forgot password?" on the login page. Enter your email and we'll send you a 4-digit reset code. The code expires after 10 minutes. You can then set a new password immediately.

Log in and go to My Account → Orders. Every purchase you've made is listed there with its status and a download button. Your order history is permanent — it never disappears.

Currently email changes require contacting support. Email us at support.flushshop@gmail.com from your current registered address with the new email you want to use. We'll update it within 48 hours.

Email privacy@flushshop.com with your registered email and the subject "Account Deletion Request". We'll delete all your data within 7 business days. Note: your purchase history will be permanently deleted.

We offer a 7-day money-back guarantee on all products if:

• The product is significantly different from its description
• The download link is broken and not fixed within 48 hours
• You accidentally purchased the same product twice

We do not offer refunds simply because you changed your mind about a product you have already downloaded.

Go to My Account → Orders, find your order, and click Request Refund. You can also contact us on WhatsApp or by email with your order ID and reason. Refund requests must be made within 7 days of purchase.

Once approved, refunds are processed within 3–5 business days back to your original payment method. You'll receive a confirmation email when the refund is initiated.

Fill in the Seller Application form. We review all applications within 2–3 business days. Once approved, you'll be able to list your products through your seller dashboard.

Flush Shop takes a 20% platform fee on every sale. You keep 80% of every transaction. Earnings are paid out weekly to your mobile money or bank account once you reach the minimum payout threshold.

You can sell any digital product including ebooks, online courses, design templates, MOGRT motion graphics packs, code scripts, and any other downloadable digital file. All products must be your original work or something you have the rights to sell.

Yes! Visit our Affiliate Program to generate your unique referral link. You earn 30% commission on every purchase made through your link, tracked for 60 days after a customer clicks it.